Frequently Asked Questions

General Questions

Is DER Global Limited legit?
DER Global Limited is a legal investment company incorporated in the United Kingdom.
Registration number: 11598683.
Office address: 1 Pancras Square, London, United Kingdom, N1C 4AG.
Certificate of Incorporation. Check it on Companies House.
Who may be a client of DER Global Limited
Everyone may be a client of DER Global Limited, but he\she must be not less 18 years old.
How may I become a client of DER Global Limited?
You may become a client of DER Global Limited and it is totally free of charge. All you need is to open an account and fill all required fields.
Is it free of charge to open an account?
Yes, it is totally free of charge.
I have trouble during registering. What shall I do?
Check the right of the entered information. Displayed errors may help you. The system shows where you made mistakes.
Sometimes it could be browser issue. Try to change your browser or turn off any translator if you use it.
If you need further assistance don't hesitate to contact us.
How long does it take to make my client account active?
Your account will be active immediately after registration.

Account Questions

How long does it take to make my client account active?
Your account will be active immediately after registration.
How may I access my account?
You may log into your account by clicking the link Login and enter your username and password.
How can I control my account?
In order to control your account you need to use navigation menu in the right side of our site.
May I change my login data?
You may change your password by clicking the link Edit Account in the navigation menu (you need to be logged into your account first).
In order to change your payment accounts data you need to contact our support service.
How secure user accounts and personal data?
All stored data on our servers remains protected via encryption technology all the time.
All account related transactions done by our clients are mediated exclusively via secured internet connections.
What if I can't log into my account because I forgot my password?
Click password recovery link, type your username or email and you should receive reset password link.
If you haven't receive password reset link check your spam folder or contact our support service.
How many accounts can I open on the site?
Any client can have only one account per IP/Family/Payment account. In the event of multiple registrations from your computer we have rights to suspend all of your accounts.

Investment Questions

How may I make a deposit?
In order to make a deposit click Make Deposit in the navigation menu.
Type desired amountin the 'Amount' field, choose payment system and click 'Confirm'. Follow further instructions of your payment system.
When the deposit should be activated?
Your deposit should be activated immediately if you use Payeer or Perfect Money.
If you use cryptocurrencies it could be some time lag which is required for getting confirmations by the cryptocurrency network.
For deposits in cryptocurrencies we need at least 1 confirmation.
If your deposit hasn't appear in your account for a long time, please contact us.
Where can I read about the investment plans?
You can check all actual investment plans in your member area on Deposit page.
Do you have any limits for an investment amount?
The minimum investment amount is only $10 and the maximum amount is $500,000 per transaction.
But please pay attention that you may have as many deposits as you want. So there is no maximum for your investment portfolio.
Does the profit include my initial deposit?
In 'after' investment plans your profit includes your initial deposit and in 'daily' investment plans your initial deposit will be returned to your account balance.
May I have several deposits at the same time?
Yes of course. You may have as many deposits as you want.
May I make direct deposit from my DER Global Limited account balance (reinvest my profit)?
Yes, sure. You may reinvest your profit from your account balance.
In order to make a deposit from your DER Global Limited account you need to select 'Deposit from Account Balance' on Make deposit page in your Member area.
Which electronic currencies do you accept at the moment?
At the moment we accept: Perfect Money, Payeer, Bitcoin, Litecoin, Ethereum, Dash and Bitcoin Cash.
How can I withdraw my profit?
In order to withdraw your profit you need to withdrawal request on Withdraw page in your member area.
Please type withdrawing amount and choose payment system which you have used for making your deposits.
How soon after the withdrawal of the request will appear money on my payment account?
Your request will be processed within 36 hours.
We process withdrawals once or twice daily.
We do everything possible to reduce awaiting time of our clients.
I requested for a withdrawal some time ago, but I haven't received withdrawing amount.
Please, pay attention that usually we process withdrawals within 36 hours.
But anyway contact our support service and we will check your issue.
Do you have any withdrawal limits?
No. We don't have any withdrawal limits and it is totally free of charge.
Do you have any withdrawal minimum?
Minimum withdrawal is $0.21.
Do you charge any fees from withdrawals?
No, we don't charge any fees.
Please pay attention that Payeer charges 0.95% on each transaction.
Do you have any hidden fees?
No, we don't have any hidden fees.
Do you have any affilate program?
Yes, we have an affilate program and it is 3-level: 5%-2%-1%.
When my affiliate bonus will be paid?
Affiliate bonus will be paid to your account balance as soon as your referral processes his deposit from external processor.
My referral made his deposit but I haven't received any affilate bonus. Why?
Pay attention that you need to be an active investor in order to obtain referral commission.
This is very important point, because you can't advise your friends or partners to work with DER Global Limited if you haven't try our service.

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OUR FEATURES

  • Pro Management Team
  • Reliable Investment Plans
  • Live Support
  • Dedicated Server
  • Strong DDoS Protection
  • SSL Encryption
  • Licensed Script
  • Fast Withdraw